Refund
Refund Policy
For our customers, the sections below set out returns, exchanges, and refunds. For help with this page, contact support@puracylinden.shop.
Our approach to support
For customers using this website, this section explains support. For return or exchange assistance, contact support@puracylinden.shop or 434-622-0064. Questions about this section may be sent to support@puracylinden.shop.
Details about refund timing
This refund timing section covers orders and visits through this website. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@puracylinden.shop.
How we handle starting a request
For customers using this website, this section explains starting a request. A return or exchange begins when you, contact us at support@puracylinden.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@puracylinden.shop.
Information covering eligibility
We publish this eligibility guidance for customers using this website. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@puracylinden.shop.
How we handle order problems
We publish this order problems guidance for customers using this website. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@puracylinden.shop.
How we handle condition of returns
Customers can rely on the following guidance from our store about condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@puracylinden.shop.
Our approach to exceptions
We publish this exceptions guidance for customers using this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@puracylinden.shop.
Contact Information
Email: support@puracylinden.shop
Phone: 434-622-0064
Physical address: 1000 Hathaway Blvd, Spring Hill, Tennessee, 37174, United States